Stripe
When BikeRunner introduced the “Runner app”, we also introduced payment through Stripe. It is one of the few international payment systems available for platforms such as BikeRunner, Happy Helper, Uber etc. With Stripe we can provide 1-to-many payment for the customer, and control the distribution of commission between BikeRunner and the Runner, plus insurance and fees.
The Stripe platform provides the following advantages:
- The Runner gets his money as easy and fast as possible, since you often have prepaid supplies.
- The customer can pay as easy and fast as possible, and not make several payments.
- BikeRunners set up of the Stripe platform avoids high payment transaction fees, which is vital for BikeRunners survival since our commission per order is low.
Create a customer invoice
When you are done with the bike, you find the order under “My orders” and click “Create invoice”. Then you fill out the invoice with the products you have done, and the prices you want to take.
To do this choose the product/service in the drop down menu and choose the one you want to add to the invoice. Then click “Add”.
The product is now added to the invoice, and you can update the price and quantity.
If you have done something that is not on the menu, choose “Andet” (eg “Other”). When you do so, you can write what product it is manually, and also fill out a price.
Remember to always add Cargo fee (100kr) to your invoice if it was a cargo bike you were servicing. Do not add “Cargo fee” pr product you have done, but per bike and/or order you have done, no matter what services/products you did.
“Service fee”
The Service fee is a fee of 39kr, that the Customer pays to BikeRunner for the services that we provide them. This involve the work we do to try and match their order, and support for the customers in different ways with their questions, if they have issues etc.
BikeRunner provides the “platform in the middle”. So the Service fee is what the customer pays BikeRunner to use the platform, and the BikeRunner commission (20% of remaining total price of invoice) is what the Runner pays BikeRunner to use the platform (eg. recieve orders from us, support, insurance etc.).
By July of 2022 BikeRunner has introduced a customer “Service fee”. Between July 2022 and October 2023 it was its own product on the customer invoice. But this confused customers and Runners, since this fee was always added to the product price which they expected.
From October 2023 the prices on the products were raised, and Service fee was then included in the price of the products, instead of being a separate fee.
So to calculate your comission on a specific order – you take the total order price and then you deduct 7kr for insurance, and then 39kr in Service fee. The remaining amount is then divided 80% to the Runner, and 20% to BikeRunner. You will also always see this equation in the bottom of your invoice. If you have chosen payment option “Send invoice to customer”, there is also a deduction of a few kroner for the invoice sendout from Stripe. Read more about that below.
Different Payment options on your invoice
Then under “Payment options” you have the following possibilities:
“Send invoice to customer”
When you choose this, an automatic Stripe invoice will be sent to the customer on email immediately, on the full amount. The customer can easily pay this with credit card, ApplePay or GooglePay. The order is set to “AWAITING_PAYMENT” in your Runner app.
For this payment option – BikeRunner/Stripe is responsible for collecting the money (eg. sending reminders if needed etc.), and you don’t have to do anything more. When the customer has paid, you know this by the order changing status to “PAID_CARD” automatically in your Runner app. You can also see the payment under “Payments” in the app.
On this payment option the money will be divided in the following way:
- 1.4% + 1.80 DKK that is Stripe fee for collecting the money is deducted from the invoice and paid to Stripe.
- 7 DKK that is insurance is deducted from the invoice, and paid to TopDanmark (insures expensive damages to the bike and customer).
- The remaining amount is divided 80% to the Runner, 20% to BikeRunner.
Your commission with this payment option is automatically added to the balance of your Stripe Account. BikeRunners commission is added to BikeRunners Stripe account.
“Payment already received”
You choose this when you have already been paid directly by the customer before you create the invoice (eg. MobilePay, cash etc.). The order gets the status “PAID_CASH” in your app. An invoice/receipt of payment is immediately sent to the customer on email.
On this payment option the money will be divided in the following way:
- 7 DKK that is insurance is deducted from the invoice, and paid to TopDanmark (insures expensive damages to the bike and customer).
- The remaining amount is divided 80% to the Runner, 20% to BikeRunner.
Your commission (and BikeRunner’s) with this payment option is received on MobilePay or cash. BikeRunners commission is deducted from your Stripe account (if there is no money there, the balance just goes in minus). You do not have to do manually pay BikeRunner anything.
“Request MobilePay”
When you use this – an email and SMS will be sent immediately and automatically to the customer, requesting them to transfer the full amount to you on your own MobilePay. In the email and SMS there is a button/link, and if the customer clicks on this – they can just swipe on MobilePay (amount, your number, comment etc is automatically filled out).
If you want to receive payment on another MobilePay number than your registered BikeRunner phone number, there is a new field for entering this “MobilePay number” under “My profile” in the Runner app (if blank, request is made on your BikeRunner phone number). The order gets status “AWAITING_MOBILEPAY”.
On these orders you will find a new button called “PAYMENT RECEIVED”. Please remember to click on this, when you have received the money. Since the MobilePay payment is made to you directly, BR doesn’t otherwise know when this is done. This also means that on this payment option you are mainly responsible for collecting the money if the customer pays late for example. If you have tried to remind the customer many times, or if you and the customer are in a dispute about paying – then you can of course contact BikeRunner, and we will help you.
When you have clicked the button “Payment received”, the order changes status to “PAID_CASH” and an invoice receipt will be sent to the customer.
On this payment option the money will be divided in the following way:
- 7 DKK that is insurance is deducted from the invoice, and paid to TopDanmark (insures expensive damages to the bike and customer).
- The remaining amount is divided 80% to the Runner, 20% to BikeRunner.
Your commission (and BikeRunner’s) with this payment option is received on MobilePay. BikeRunners commission is deducted from your Stripe account (if there is no money there, the balance just goes in minus). You do not have to do manually pay BikeRunner anything.
“Giftcard, subscription, partner”
BikeRunner sells giftcards, and we also receive partner orders where the partner pays and not the customer. Sometime during 2022, we will also launch a bike subscription (meaning payment has already been done on these orders).
Either the app will “lock” the payment option to this option (we are working towards this automated way), or you will be told by BikeRunner support to use this option (either in the order comment or on an sms/email).
The order will get status “AWAITING_BIKERUNNER”. BikeRunner will then manually make a B2B invoice to the partner, check if the giftcard is correct, check the customer’s subscription etc. This, and to collect money if applicable, might take a few days. When this is sorted and you have been paid the order gets status “PAYMENT BY BIKERUNNER” in your app.
On this payment option the money will be divided in the following way:
- 7 DKK that is insurance is deducted from the invoice, and paid to TopDanmark (insures expensive damages to the bike and customer).
- The remaining amount is divided 80% to the Runner, 20% to BikeRunner.
BikeRunner will pay your commission to your Stripe account on this payment option.
Keeping the balance on your Stripe account (and between you and BikeRunner)
Under the “Payment” tab in the app you can always see the balance on your Stripe account. If:
- Balance is in minus: you owe this amount to BR.
- Balance is in plus: BR owes you this amount.
To minimize fees for BR and Runner, this amount should be as close to zero at all times – so that you neither owe BR money, and we don’t owe you. The balance on your Stripe account/between you and BikeRunner, is controlled by which payment option you choose (some adds money to your Stripe account/balance, and some withdraws, as you have just learned).
The app has an “acceptable range” built in – meaning that when you owe us 250 DKK or more, the app will ask you to choose payment option “Send invoice to customer” on your next invoice to even out the balance on your Stripe account. If you do not do this in the next 3 orders you create invoices on, the option “Request MobilePay” will no longer be available for you.
If we owe you money, the equivalent will happen – and the app will ask you to “Request MobilePay” on your next invoice to even out the balance.
If you at some point want to pay what you owe BikeRunner in another way, or you want BikeRunner to pay out what we owe you in another way – then please contact BikeRunner on info@bikerunner.dk.
To also help you keep track of orders that has not been paid there is a filter function under “My orders”. That means you can for example easily get an overview of all the orders that are for example in status “AWAITING_MOBILEPAY” – so that you can take action on them (check your MobilePay if they have paid you, click “Payment received”, if they haven’t – send them a reminder etc.).
To get an overview of paid orders, and how they have affected your Stripe balance – see the “Payments” tab.
If you need another overview for for example bookkeeping – please write BikeRunner support and we can provide you with an excel sheet of all orders you have invoiced during any time period, how much the customer has paid, for what, your commission of it etc.
Payment conditions for the customer
Please know that the customer always have 7 days to pay, so no real need to remind us (about a Stripe invoice) or customer (on a MobilePay request) before this time.
If customer does not pay (which happens very seldom, but can of course happen), BikeRunner has a process for this which includes late fees, reminders, and later on debt collection.